UTI’s hybrid vehicle service advising course, Advanced Technology/Hybrid and Service Advising, combines teaching students technical skills surrounding hybrid vehicle maintenance with service advising strategies.1
What You'll Learn in Hybrid Vehicle Service Advising Training
The Advanced Technology/Hybrid and Service Advising course focuses on the unique requirements of hybrid vehicle maintenance and alternative fuel systems, as well as the critical customer service and communication skills needed in a professional service environment.
Topics focused on in this course include:
Understanding Hybrid Vehicle Systems and Alternative Fuels
Students will gain a solid foundation in the theory and operation of hybrid vehicles and alternative fuel systems. This includes being taught how these technologies function, their environmental benefits and the specific diagnostic and repair procedures required for servicing them safely and effectively.
Diagnosing and Repairing Hybrid Vehicle Concerns
The course covers the tools and techniques necessary for diagnosing and addressing issues unique to hybrid and alternative fuel systems. Students are taught how to use specialized equipment and follow safety protocols while working on high-voltage components.
Service Advising Principles
Students will explore the role of a service advisor, focusing on how it integrates into dealership operations. They will develop skills in managing service workflows, coordinating with technicians and ensuring efficient diagnosis of customer concerns.
Building Professional Communication Skills
A key component of the hybrid vehicles course is learning the written and verbal communication standards typical in a professional dealership environment. Students will practice customer service techniques, including effective questioning and active listening, to ensure clarity and satisfaction.
Efficient Report Completion and Organization
The course emphasizes the importance of accurate and thorough report writing. Students are taught how to document repair information, diagnostic results and customer concerns efficiently to maintain high standards of service documentation.
Coworker and Management Interaction
Students will be taught how to facilitate positive interactions with coworkers and management. This includes strategies for teamwork, conflict resolution and maintaining professionalism in a fast-paced automotive service setting.
Learn All About Hybrid Vehicle Service Advising at UTI!
With hybrid and alternative fuel technologies becoming increasingly prevalent, the hybrid vehicle service advising course helps prepare students to stay ahead of the curve. The class also helps students build soft skills used within a service advising department.
For those interested in becoming an auto tech, our Automotive Technology program includes courses covering many other key topics for the industry. Request more info or contact an Admissions Representative at 1-800-834-7308 today!
Frequently Asked Questions
Hybrid vehicles combine an internal combustion engine with an electric motor and battery system. This dual-power setup allows hybrids to optimize fuel efficiency and reduce emissions by seamlessly switching between or combining power sources based on driving conditions.
As hybrid vehicles become increasingly prevalent, auto technicians and service advisors must understand their unique systems to effectively communicate with customers and coordinate appropriate maintenance and repairs.
Hybrid vehicles differ from conventional cars primarily in their powertrain architecture. They integrate electric propulsion systems alongside traditional engines, requiring specialized components such as high-voltage batteries, electric motors and regenerative braking systems. Servicing hybrids as an auto tech demands specific diagnostic tools and an understanding of both mechanical and electrical systems.
One of the most common concerns with hybrid vehicles is the question of the battery life and replacement costs for these systems. Other concerns may include performance issues like power or responsiveness compared to traditional vehicles.
Students who successfully complete the hybrid vehicle service advising course will be equipped to understand the operation and maintenance of hybrid and alternative fuel vehicles, utilize specialized diagnostic tools, learn how to communicate effectively with customers regarding hybrid vehicle concerns and more.